Program Policy

• Orange reserves the right to:
  • Terminate, change, alter or modify the terms and conditions of this program or any portion thereof, at any time without prior notice.
  • Include or exclude any participant in the program at any time without prior notice.
  • Change, alter or modify the calculations methods or used formulas in regards to, but not limited to, point accumulation multipliers, point valuation, point redemption factor, segmentation thresholds, and bonus points, at any time and without prior notice.
  • By continuing to use our services, you acknowledge and accept to the Terms & Conditions herein published, and any future updates effective from the date of its publishing, unless you cease using the services and notify Orange of your interest to stop using our services.

Account Creation

• Customer is obligated to create his own account on Tikram Points through our website. Shop and call center agents are only allowed to support customers in create their accounts.
• Customer is obligated to keep their account status in check and report any issues within a maximum of 24 hours of its issuance in order to keep their right to their accumulated points balance.
• Customer is fully responsible for the information provided in regards to their personal and contact details.
• By creating an account, the subscriber acknowledges that he/she has read and agrees to the terms and conditions of Tikram Points Program.

Points Accumulation

• Orange is not responsible for any missed point accumulations due to an inactive account.
• Point accumulation happens every 28th of each month.
• Customer is informed about his point balance through SMS on the 1st day of each month only when his point balance is over 100 points.
• Segmentation happens every Apr. 1st and Oct. 1st of each year.
• Program segments:
  • Silver Segment: Six-month average monthly consumption is 0 to 59 JOD, one point for every 1 JOD.
  • Gold Segment: Six-month average monthly consumption is 60 to 109 JOD, one and a half point for every 1 JOD.
  • Platinum Segment: Six-month average monthly consumption is equal to or above 110 JOD, two points for every 1 JOD.
• Points accumulation for monthly bills is based on their issuance, not their payment by the subscriber.
• Prepaid Mobile & Fixed standalone offers only accumulate when they reach a minimum of 9 JOD consumption on monthly basis.
• Points are accumulated only in a line’s Active state, suspended and deactivated lines do not accumulate.

Points Redemption

• In Orange shops, only one points redemption per line per method per day is allowed.
• In Donations, only two redemptions per year are allowed.
• Redemption is blocked when more than one bill is open on any line inside the account.
• An exception to the above rule is if the second bill’s value is less than 5 JOD.
• An exception for Fixed line type specifically if the total bills value is less than or equal to 15 JOD.
• Point redemption is blocked when a line inside the account is in soft suspension state or deactivated.

Points Expiry

• Points expiry process is run on the 28th of each month.
• Points accumulated will expire after 2 years of no usage.
• The customer’s account is deactivated, and all points included are lost, when all lines added to the account have reached a deactivation or hard suspension state.
• A line is removed from the account if the line’s assigned NID, CP, or Passport number is changed at any point while it is inside an account.
• Orange has the right to completely deactivate an account, when no points redemptions transactions occur for 3 years without the need of notifying the customer.
• No SMS notification is sent regarding points expiry if the customer’s account has a total of less than 200 points

Lost Points Win Back

• Points are eligible for lost point’s win back if losing points reasoning was due to a technical system failure of procedure or process. However, Orange has the definitive right to reject a lost point’s win back claim if the date of claim exceeds 2 months from date of losing the points.
• Points are eligible for a lost point’s win back plan of up to 6 months if a customer reactivates their line within 1 month of its deactivation.